ADVOCACY MESSAGE
An email or SMS message that asks recipients to sign an online petition, send an email to a decision-maker, or take a similar online action. For the purposes of this Study, advocacy response rates do not factor in higher-bar actions like making a phone call or attending an event, largely because tracking offline response is inconsistent across organisations. Advocacy email rates were calculated from advocacy emails with a simple action sent to either the full file or a random sample of the full file.
CLICK-THROUGH RATE
Calculated as the number of people who clicked on any trackable link in an email or text message divided by the number of delivered emails or text messages. People who clicked multiple times in one email were only counted once. In other words, if a subscriber clicked on every link in a message 10 times, this was counted the same as if the subscriber had clicked once on a single link.
CONNECTED TV ADVERTISING
Digital television delivered to a smart television or "over-the-top" device like Roku or Fire stick. Does not include streaming on a PC or mobile phone.
DELIVERABLE EMAILS
Only the emails that were delivered, not including the emails that are considered inactive or emails that were sent and bounced. “Delivered” email messages may land in a user’s inbox, spam folder, promotions tab, or custom folder.
DEVICE TYPE, DESKTOP
We use the definitions provided by Google Analytics to separate traffic data by device type. The “desktop” category includes any desktop or laptop computer with a screen larger than 7” in diagonal.
DEVICE TYPE, MOBILE
We use the definitions provided by Google Analytics to separate traffic data by device type. Mobile devices are hand-held devices that include a phone or a tablet.
DIGITAL AUDIO ADVERTISING
Streaming music or podcast service, delivered via a website or app. Not traditional or satellite radio.
FANS, FACEBOOK
People who “like” a nonprofit’s Facebook Fan page.
FOLLOWERS, INSTAGRAM
People who subscribe to see posts from a nonprofit’s Instagram account.
FOLLOWERS, TIKTOK
People who follow a nonprofit’s TikTok account.
FUNDRAISING MESSAGE
An email or SMS message that only asks for a donation, as opposed to an email newsletter, which might ask for a donation and include other links. For the purposes of this Study, fundraising email only includes one-time donation asks; it does not include monthly gift asks. Fundraising email rates were calculated from all fundraising emails, regardless of whether the email went to the full file, a random sample of the file, or a targeted portion of the file.
GOOGLE GRANTS
A distinct Google Ads account where nonprofits can buy up to $10,000/mo in search ads using free credits. Subject to restrictions (such as caps on certain bidding strategies): think of it as a giant coupon with a lot of fine print!
INFLUENCERS
Social media influencers are people who have an established presence on one or more social media platforms, with a reputation for being knowledgeable about a certain topic. Influencers regularly post content around that topic for their established, engaged follower base. These audiences, ranging from thousands to millions, follow influencers for their authentic views on their area of expertise.
LINEAR TELEVISION ADVERTISING
Traditional television, with content delivered via satellite or cable. Not connected TV.
LIST CHURN
Calculated as the number of subscribers who became unreachable in a 12-month period divided by the sum of the number of deliverable email addresses at the end of that period plus the number of subscribers who became unreachable during that period. Study participants were required to track the number of subscribers who became unreachable each month to account for subscribers both joining and leaving an email list during the 12-month period who would otherwise go uncounted.
MULTI-CHANNEL AD FORMATS
Ads that are built with AI using an approved set of creative assets including images, video, and text, which are then served across a variety of media channels as part of a single campaign.
NEWSLETTERS, EMAIL
An email with multiple links or asks, which can include fundraising or advocacy asks. Email newsletter rates were calculated from all email newsletters, regardless of whether the newsletter went to the full file, a random sample of the file, or a targeted portion of the file.
PAGE COMPLETION RATE
Calculated as the number of people who completed a form divided by the number of people who clicked on the link to get to that form. For the purposes of this Study, it was not always possible to use the number of people who clicked on a link to a specific form, so we used the number of unique clicks in the message.
PERCENTILE
The percentage of observed values below the named data point. 25% of the observations are below the 25th percentile; 75% of the observations are below the 75th percentile. The values between the 25th percentile and the 75th percentile are the middle 50% of the observed values and represent the normal range of values.
REGULAR GIFT
A donation where the donor signs up once to donate on a regular schedule, typically by pledging a monthly gift by direct debit. Also known as a monthly or sustaining gift.
RESPONSE RATE
Calculated as the number of people who took the main action requested by an email or text message divided by the number of delivered messages.
UNIQUE CLICKS
The number of people who clicked on any trackable link in an email message, as opposed to the number of times the links in an email were clicked. If a subscriber clicked on every link in a message 10 times, this is counted as 1 unique click. It is also counted as 1 strange person.
UNSUBSCRIBE RATE
Calculated as the number of individuals who unsubscribed in response to an email message divided by the number of delivered emails.
UPSELL LIGHTBOX
A pop-up that appears after someone makes a donation prompting them to increase the amount or convert a one-time donation into a recurring one.
VIEW-THROUGH REVENUE
Revenue from donors who made a donation (typically within 30 days) of seeing, but not clicking on, an ad. For example, a supporter who sees a banner ad and later goes directly to the nonprofit’s website to make a gift.
WEBSITE DONATION PAGE CONVERSION RATE
Calculated from the number of donations to a participant’s main donation page, divided by the number of unique pageviews of that page. We included only unique pageviews for the one-time donation page, if a separate donation page existed for monthly gifts.
WEBSITE PAGE LOAD TIME
The number of seconds before a page appears to be visually complete, as measured by the WebPageTest tool at http://webpagetest.org.
WEBSITE REVENUE PER VISITOR
Calculated as the total revenue from one-time online gifts, plus the value of initial monthly gifts, divided by the total number of website visitors for the year. Depending on retention, the long-term value of monthly gifts may be substantially higher.
WEBSITE VISITORS PER MONTH
The number of monthly unique visitors to a participant’s main website.
